Global Clinical BPO has a proven track record for delivering cost savings to our clients

Client Saving Example

For close to ten years, the Global Clinical BPO team has worked with a Southern California health plan that now has 80,000 plan members. When we started with this health plan, they had 3,000 members. The health plan continued to grow and utilize our offshore clinical and administrative services, resulting in significant cost savings.

 

On average, Global Clinical BPO has saved this health plan $7,000,000 per year on domestic labor costs. These savings have allowed the health plan to invest in other areas of their business, improve member experience, and provide better healthcare services to their members.

 

By engaging with Global Clinical BPO, clients can expect to reduce their operational costs while
maintaining high levels of quality and efficiency. Global Clinical BPO, expertise, and experience in offshore clinical and administrative services enable us to deliver these savings without compromising on the quality of services.

 

Whether you're a small or large healthcare provider, Global Clinical BPO can help you achieve
significant cost savings while improving your service delivery. Contact us today to learn more about how we can help you reduce your operational costs and improve your bottom line.

Client Saving Example

Global Clinical BPO is proud to have developed a phone-based triage system that has successfully diverted health plan members from unnecessary hospitalizations toward in-network subacute care providers. By coordinating with treating physicians and directing members to the appropriate subacute care provider based on specific conditions, we have been able to achieve significant health plan savings of between $30K - $50K per diversion.

 

Our triage system works by taking calls from health plan members seeking help in locating a hospital and then utilizing an algorithm to determine whether or not hospitalization is necessary. When it is not, our clinical team then coordinates with the treating physician to direct the member to an in-network subacute care provider that can provide the necessary care. This approach has not only helped our clients save on healthcare costs but has also led to better health outcomes for patients.

 

At Global Clinical BPO, we are committed to improving healthcare access and affordability and will continue to innovate and develop new solutions to help our clients meet their clinical and financial goals.

Additional Benefits to Consider

Lower Labor Costs

By engaging Global Clinical BPO, the health plan was able to avoid the costs of hiring and training additional staff members. They also didn't have to worry about paying domestic wages for overtime or benefits, which can be a significant expense for in-house call centers.

Reduce Overhead Costs

Operating an in-house call center can be expensive due to the need for equipment, technology, management, benefits, and office space. By outsourcing their call center services, the health plan was able to eliminate these overhead costs.

 

Increased Efficiency

Global Clinical BPO is able to handle a much larger volume of calls than the health plan’s internal team. We were also able to provide 24/7 coverage, which meant that plan members were able to get their questions and clinical concerns answered and resolved much more quickly. This increased efficiency helped to reduce the number of calls that required follow-up, which in turn lowered costs.